Policies

Let us know if you'll be traveling with anyone else, including a service animal, when you book your trip. Guests must travel with you, to and from the same origin.

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You can always bring your Personal Care Attendant (PCA) with you. There is no charge for your PCA. One other person may accompany you, in addition to your PCA.

Please remember that the service is a shared space, and respect your fellow passengers, drivers, and transportation equipment.

Follow these rider rules:

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Do

• Wear a seatbelt - this applies to all riders, including wheelchair and scooter uses.

• Use headphones with personal audio devices.

• Note that personal hygiene and perfumes can be objectionable to other passengers or cause allergic reactions.

• Ask the driver to adjust the radio, including turning it on/off, changing the station, and turning the volume up or down.

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Don't

• Eat or drink, unless you need to for medical or dietary reasons. Let the driver know if this is the case.

• Have loud conversations on your cellphone.

• Expect drivers to carry multiple packages.

• Smoke, including e-cigarettes.

• Tip your driver or give other gratuities.

Inappropriate or illegal behavior will not be tolerated, and may result in service suspension, police investigation, or other consequences.

Only service animals, as defined by the ADA, will be transported.

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• Service Animals are to be under the control of the handler at all times. This can occur using a harness, leash, or other tether.

• Other Animals - including pets, comfort animals or therapy animals - are not allowed. Transportation will not be provided to those who do not follow this policy at the time of pick-up.

Please limit bulky, heavy items whenever possible. Your driver must be able to carry them in one trip while safely assisting you. 

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Transportation will not be provided to customers who do not follow this policy at the time of pick-up.

Riders' personal information must be kept up to date and it is the responsibility of the rider to ensure that HART is informed of any changes.